Product refund reasons

So now that you've finally decided to purchase that product and cannot wait to test it out , you have to find out that it does anything else but what you've expected. Don't worry, you still have a chance to take your money back with the following tips for getting an quick product refund.

1. False advertizement

"Get 10.000 hits to tour site in a whole day". This such attractive promises might sure make you wanna flip out your credit card immediately. But when you apply the methods or use the software and have to find out that those 10.000 hits might really result in 10, then this is a legitimate reason for requesting a refund. Unfortunately it's not always that easy. Many vendors get around such false advertising by stating in the fine print that these results cannot be guaranteed.

2. Product outdated

Believe it or not, but I've seen products that were still advertised and happily took the money out of the customers' pockets but were totally outdated or did not work anymore. I once bought a product that could not be downloaded any longer but still had the sales page up and running, it even exposed the latest date pointing the end of a special promotion. Every try to contact the creator of the software failed and after I read in a forum that I wasn't the only one not being able to download the software,I contacted the credit card processing company and got my money back.


3. Usability

Not every software is as user-friendly as Windows (you got the joke, right?!), which can be frustrating if you want nothing more than use it immediately. For most complicated software products there exist written tutorials that perfecly describe how to use them and sometimes even video tutorials that make the product handling had rather easier. If you've read and watched all tutorials and still cannot manage to use the product, then state this to the creator and you should get that refund.
If you've reached the product creator and still were non able to get a refund despite some true and great causes, not all hope is gone. Most marketplaces offer a refund guarantee for products that were sold through them (e. g. Clickbank offers its customers a general refund policy of 8 weeks after the product purchase, for a vendor like PayDotCom you have to contact the credit card processor like Paypal which has a refund policy of 60 days).

It is always advised to clearly state the reason for your product return and to keep a social communication style. Even if the product is not worth a single penny it doesn't make things better when you insult the creator. Try to show that you've really trying to use the product in an good way, maybe tie some screenshots, include suggestions what could be better, etc. The product creator might drooping you as a customer but still can benefit from your experience and will most of the time happily give you the refund.

Whatever you do, please be fair.Its not just right to purchase a product and you will request a refund to get your money back, but continue to use the product. Most market places (Clickbank, PayDotCom) tolerate two or even more refunds, but after that you might not be able to purchase anything again through the specific company.

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